Overview #
Every Xponent site is backed up automatically. If anything goes wrong (a bad update, an accident, or a security incident) we can restore your site to a known-good state.
The Xponent Backup Standard #
| Item |
Standard |
| Schedule |
Automated daily backups (more frequent on the higher tiers) |
| What’s included |
Full site: database, files, uploads, plugins |
| Verification |
Backups are tested after creation to confirm they restore cleanly |
| Retention |
Kept for a rolling window on all plans; longer retention on the higher tiers |
Requesting a Restore #
- Contact support via email or your plan’s channel.
- Tell us: what happened, when it happened, and what you need restored (whole site, or a specific page/change).
- We restore from the nearest valid backup and verify the site works before confirming with you.
What Restores Do NOT Cover #
- Content created after the backup: a restore rolls the site back to the backup time. Anything newer is lost unless we can recover it separately.
- Third-party services: data in external tools (payment gateways, email platforms) lives in their systems, not your backups.
Best Practice #
For major changes (big launches, migrations), tell us in advance: we’ll take a manual verified backup first so you have a clean restore point.
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